cmibetPrivacy Policy
This page describes what we collect when you use cmibet and how we keep that data protected. When you open an account, fund it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and access our live-dealer tables or sports betting markets, we gather personal and transactional information. We take your privacy seriously and handle all data according to industry security standards and applicable law.
Our cmibet platform collects information to operate securely, process payments, verify your identity, prevent fraud, and comply with local regulations. We do not sell your data to advertisers or unrelated third parties. This policy explains what we collect, how we use it, who may access it, your rights, and how to contact us if you have concerns.
By using cmibet, you consent to data collection and processing as described herein. If you do not agree with our practices, you should not use our platform. We update this policy occasionally — material changes are communicated to you by email or site notice.
What We Collect When You Use cmibet
We collect several categories of information from our cmibet account holders. First, account registration data: your full name, date of birth, email address, phone number, residential address, and username. This information is mandatory to open an account and verify your identity during withdrawal requests.
Second, payment information: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, payment method, and confirmation status. We do not store your full credit card or bank account numbers — payment processors handle that sensitive data. We retain transaction records for accounting, dispute resolution, and anti-fraud purposes.
Third, gameplay data: which games you access on cmibet, how long you play, your bets, and your session timestamps. We use this information to calculate winnings and losses, process payouts, and comply with regulatory reporting requirements. We also collect this data to understand platform usage patterns and improve our live-dealer studios, football betting coverage, and esports offerings.
Fourth, technical data: your device type, browser, IP address, and approximate geographic location (based on IP). We use this information to detect fraud, enforce access restrictions (our services are available only where local law permits), and diagnose technical issues.
Identity Verification Documents
During account opening or before your first withdrawal, we may ask you to upload a government-issued ID (KTP, passport, or driving licence). We store these documents securely and use them only for account verification and compliance purposes. We do not share copies with third parties except where required by law.
How We Use Your Data
We at cmibet use the data we collect for several specific purposes. First, to operate and maintain our platform: processing your login, storing your account preferences, and delivering our live-dealer tables, sports betting, slots, and esports services.
Second, to process payments: crediting deposits to your cmibet balance, settling bets, and processing withdrawals back to your original payment method. We share transaction details with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only to the extent necessary to complete the transaction.
Third, to verify your identity and prevent fraud: we compare account data against known fraud patterns, check for duplicate accounts from the same address, and monitor for suspicious betting activity. If we detect unusual patterns, we may place a hold on your account pending investigation.
Fourth, to comply with regulations: we may be required by local financial authorities to report certain transactions or player data. We disclose information to government agencies only when legally compelled.
Fifth, to improve our cmibet service: we analyse gameplay patterns, payment method preferences, and feature usage to improve our live-dealer studios (especially around events like Liga 1 or Piala AFF), refine odds, and enhance platform stability. We do not use your data for direct marketing without your consent.
Third-Party Access and Data Sharing on cmibet
Our cmibet platform relies on third-party service providers to operate. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive transaction information necessary to settle deposits and withdrawals. Our live-dealer studios may host servers in data centres outside Indonesia (e.g. in Singapore or Malaysia) — your gameplay data may transit through these jurisdictions. Our servers may sit outside your jurisdiction, meaning your data may be stored on international infrastructure subject to the laws of those countries.
We do not share your personal data with unrelated third parties such as advertisers, data brokers, or marketing firms. If we ever intend to share your data for purposes other than operating cmibet, we will ask for your explicit consent first.
If cmibet is acquired or merged with another company, your data may be transferred as part of that transaction. We will notify you of any such change and give you the right to opt out or delete your account before the transfer occurs.
Your Rights Regarding Your Data on cmibet
You have the right to access a copy of your personal data held on our cmibet platform. Contact our support team with your request and we will provide a summary of data within 30 days.
You have the right to correct inaccurate data. If your account shows the wrong address, email, or phone number, contact support and we will update your profile.
You have the right to request deletion of your account and associated data, subject to legal retention obligations. If you request account closure, we retain your transaction records for seven years to comply with financial reporting requirements, but we delete your personal details (name, address, phone) within 30 days of closure. Contact support to initiate account deletion.
You have the right to object to processing of your data for purposes beyond operating our services (e.g. marketing or analytics). Email our privacy team and we will stop that specific processing.
Cookies and Tracking
Our cmibet platform uses cookies to remember your login session, track your preferences (such as preferred table limits on our live-dealer games or favourite football leagues), and analyse usage patterns. Cookies are small text files stored on your device; they do not contain sensitive data like passwords.
You can disable cookies in your browser settings, though doing so may affect your cmibet experience (e.g. you may need to log in each time you visit). We also use web analytics tools to track page views and feature usage — this data is aggregated and does not identify you personally.
Security and Data Retention
We at cmibet encrypt your data in transit using TLS (Transport Layer Security) and at rest on our servers using AES-256 encryption. We enforce access controls so only authorised personnel can view your data. We conduct regular security audits and penetration testing to identify vulnerabilities.
However, no system is non-specific info secure. If a breach occurs and your personal data is compromised, we will notify you by email within 72 hours and provide guidance on protective steps. We do not hold unencrypted passwords — if a breach occurs, your password cannot be recovered from our systems.
We retain your data only as long as necessary. Account data is kept for the lifetime of your account plus seven years after closure (for financial and regulatory compliance). Transaction records are retained for seven years. Cookies are cleared when your session expires or when you clear your browser cache.
Contact and Data Subject Requests
If you have questions about how we collect or use your data, or if you wish to exercise your rights (access, correction, deletion, objection), contact our support team. Our privacy team responds to data subject requests within 30 days of receipt. You can reach us via live chat on the cmibet platform, email, or our ticketing system. We also accept requests from users in Jakarta, Surabaya, Bandung, Medan, and Semarang through local support channels.
If you believe your data has been misused or you have a privacy complaint, contact us first. If you remain unsatisfied with our response, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.
Our Commitment to Your Privacy on cmibet
Privacy is central to how we operate cmibet. We collect only the data we need, use it only for stated purposes, and protect it with industry-standard security. We do not sell, rent, or share your information with unrelated parties. We comply with applicable data protection laws and regulations, including requirements in jurisdictions where our services operate.
Our cmibet platform is designed to be transparent about data practices. This policy sets out exactly what we do with your information. If you have suggestions for how we can improve our privacy practices, we welcome your feedback.
We will update this privacy policy if our practices change or if law requires. Material changes will be communicated to you by email or site notice. Continued use of cmibet after such changes constitutes your acceptance of the updated policy. If you have any questions or concerns, please contact our support team — we are here to help.